System Packages
Customised Support Plans
We have three standard levels of support available to choose from (Silver, Gold, and Platinum), designed to meet a range of diverse needs and budgets with our Gold & Platinum members also receiving discounts on purchases of consumables like prisms and services such as site visits, training, and system audits. With three standard levels of support our customers are able select a support plan with the features they want most or save money on a "no frills" support plan. Details of the standard plans are outlined below or contact us to discuss how we can tailor a support plan for you.
Bronze Support
Plan
Our "Bronze Support Plan" provides customers with a cost-effective no-frills support plan. Whenever external support is required to determine the cause of or solution to a problem the customer contacts Pangea Geosystems for help via phone, email, or web page with a detailed description of the problem and we will work through it with them.
Furthermore, our Bronze members receive a 10% discount on any of our standard rates for on-site consultation and/or training services as well as 5% off the RRP of Pangea Geosystems "signature range" monitoring prisms.
Silver
Support
Plan
The "Silver Support Plan" is less re-active and more pro-active than the bronze plan. On top of the bronze plan features, an experienced technical consultant from Pangea Geosystems will log in to your system remotely once per month to conduct an audit of your system to ensure that software versions are kept up to date and check for problems that might be affecting data acquisition and quality before providing a report to the customer outlining any areas of concern.
Silver Plan subscribers also receive an additional 5% discount (10% total) on Pangea Geosystems signature range monitoring prisms and 15% off any of our consultation and/or training services.
Gold
Support
Plan
The top tier of our standard support plans. The "Gold Support Plan" includes all the features of the silver plan however the remote audit is done weekly and includes a data integrity check. During the data integrity check our technical support consultant will look for any abnormal data collected during the period such as spikes or steps in the graphs as well as any changes in data quality. Please note that this does not include any geotechnical analysis. If any geotechnical analysis is required, please let us know so we can put you in touch with one of our trusted partners.
Gold Plan subscribers also receive a 15% discount on Pangea branded prisms and 20% off Pangea Geosystems standard rates for on-site consultation and/or training.
Please contact us for more information.
